Refund policy

Return Window

We have a 30-day online return policy, which means you have 30 days after receiving your item to request a return or exchange.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You’ll also need the receipt or order number.

How to Request a Return

To start a return, you can contact us at howdy@potterswesternstore.com.

If your return is accepted, we’ll send you instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that returns will need to be sent to the following address: 2106 Hwy 71 S, Columbus, TX 78934. Return shipping cost is the responsibility of the customer and will not be reimbursed or refunded, except when the return is due to an error on our part, as described under Damages and Issues.

You can always contact us for any return question at howdy@potterswesternstore.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If a return is needed due to a defect or error on our part, we will either provide a return shipping label or reimburse the return shipping cost as part of your refund.

Exchanges

Please contact us at howdy@potterswesternstore.com if you need to exchange your item for a different size, color, etc. You can also exchange items in person at the Store. Please have your receipt or order details available.

Exceptions / Non-Returnable Items

Items that have been worn, opened, used, tags removed, have stains or smells can NOT be returned. Certain types of items can also not be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on SALE items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method. Shipping charges are not refundable. Please remember it can take some time for your bank or credit card company to process and post the refund to your account and that is out of our control.

If any questions please contact us at howdy@potterswesternstore.com or 979-732-2288.